Return & Refund Policy

Interpretation and Definitions

Interpretation

The return request must be raised within 24 hours of order delivery.

If a refund is approved, the amount will be credited to the original payment method within 7–10 business days, depending on your bank or payment provider.

Words with capitalized initial letters have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to Moraveda.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Moraveda, accessible from https://moraveda.com

  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 2 days of placing the order, without providing any reason.

The deadline for cancelling an order is 2 days from the date the order is placed.

Once the order has been dispatched or delivered, it cannot be cancelled.
To request cancellation (before dispatch), you can contact us through the details mentioned below.

Conditions for Returns

Returns are accepted only if:

  • You receive a damaged or opened product

To be eligible for a return, the issue must be reported within 24 hours of delivery, along with clear images or videos of the product and packaging.

Products that are used, altered, or returned without original packaging may not be eligible for a refund.

Refund Process

Once your return request is reviewed and approved, the refund will be processed to the original payment method within 7–10 business days.

Shipping charges (if any) are non-refundable, unless the return is due to a damaged or incorrect product.

  • A nominal return handling fee of ₹200 per item will be charged to cover logistics and processing costs.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us: